Here are the most frequently asked questions to the Veritable® Customer Service.

The Véritable® Garden

What is the strength of Véritable® Gardens ?

1) A garden really autonomous, compact, very easy to use and patented. It adapts easily to your interior and has a water reservoir with water level alert. The plant refills are ready to use: you do not need to plant the seeds or add nutrients: everything is already integrated in the Lingot®.

2) The speed of growth and the pronounced flavor of the plants: this is due to our horticultural LED lighting (blue and white) which develops the flavors and accelerates the growth.

3) A large quantity of aromatics and an extended duration of harvest: our Lingots® have a culture surface 3 to 10 times higher and you harvest most of our plants during 4 to 6 months. Which makes them the most economical refills on the market.

4) The possibility of growing 4 plants at the same time while occupying little space on your work plan.

5) Our wide range of plants: currently 30 species (aromatic herbs, baby-vegetables, edible flowers and baby herb salad). We work every day to expand this catalog and always bring you more choices with rare and tasty species.

6) Our 2 independent adjustable lighting poles : they give you the possibility to grow plants of different sizes and at different stages of growth.

7) Our products are made in France, of which 80% within a radius of 200km. Indeed, all Véritable® products are designed, made, assembled, packaged and shipped by French companies. We have carefully chosen the best materials and finishing touches by working with local partners recognized for their know-how.

8) Our products are eco-designed: no unnecessary packaging, recycled and / or recyclable materials, biodegradable and compostable refills, Véritable® works every day to respect these ecological and eco-responsible values.

What is the difference between CLASSIC, SMART and COPPER Véritable® Gardens ?

We have two models available in several technologies:

The Véritable® Garden, which can contain 4 Lingots®, and the Exky® Garden, more compact, which contains 2 Lingots®.

The CLASSIC Garden can be grown in a room little exposed to the sun.

If you want to place your garden in a sunny room, choose the  SMART Garden: it automatically modulates the intensity of its lighting according to the ambient light, to bring the right amount of light to the plants and thus guarantee optimal growth.

The COPPER garden is a SMART garden with a high-end and trendy copper finish, ideal for a contemporary and chic interior.

The CONNECT garden (only available for the Véritable® model) has a dedicated mobile application thanks to which you can follow the evolution of your plants or choose your lighting mode.

To know all the differences between CLASSIC, SMART and COPPER Veritable® Gardens, refer to the page of: "Comparative table".

What does the Véritable® Garden box contain ?

Your Garden is delivered with all the accessories for an immediate start:

1) The Veritable® or Exky® Garden

2) 2 or 4 Lingots® ready to use: to find out the Lingot kit included, go to the product page.

3) The power supply adapted to your country (100-240V).

4) The user manual

What is the energy consumption of the Véritable® Garden? Does it work with a battery?

The Véritable® Garden is very energy efficient, it consumes 9.5W when lit. This represents the year 46 kWh of electricity, or 6 to 7 euros of electricity per year. That's 3 times less than your Internet Box.

It operates on power supply, with an adapter 100-240 V, 50-60Hz and has no battery.

Why is the Véritable® Garden ecological ?

1 / It enables to cultivate at home healthy plants without GMOs, without any pesticides, fungicides or other harmful treatments to man and the environment.

2 / He uses water with precision. The automatic irrigation system allows the plant to use the water according to its needs, without losing a drop!

3 / Thanks to its high performance horticultural LED lighting, it is very energy efficient and consumes only 9.5W, or 6 to 7 euros of electricity per year.

4 / Lingots® (refills) are compostable and biodegradable.

5 / The packaging is printed with vegetable inks and is recyclable. No superfluous packaging is used.

6 / Choosing the Véritable® Garden is a choice for a local and responsible consumption without any transport, because the producer is YOU !

Does the Véritable® Garden make noise ?

The Véritable® Garden is completely quiet because it does not use a pump but a watering system by capillarity called "passive hydroponics".

How to know when to put water ?

When the water level of the reservoir is low, the LEDs of the Garden blink slowly to warn you.

To fill the reservoir : pour the water into the central hole of the Garden until the float rises and closes this hole (2L is needed to fill the reservoir).

As soon as you start filling the reservoir, the Garden stops blinking and turns back on normally (blue and white fixed).

Important: the float only indicates the maximum water level, it does not indicate the low level. To fully enjoy your Véritable® Garden’s autonomy, wait for the LEDs to blink before filling the reservoir.

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What water to use to fill the reservoir ?

You can use non-softened tap water or rainwater.

No softened water: it is fulled of sodium, which can affect the growth of plants.

No demineralized water: minerals are essential for the good development of plants.

How long can I go on holidays without putting water in my Véritable® Garden ?

The Potager Véritable® is autonomous up to 4 weeks.

The autonomy of the reservoir may vary depending on the size of your plants and the temperature of your room.

This is how the autonomy of the Véritable Garden evolves:

1) New lingots: 4 weeks

2) Young plants: 2 to 3 weeks

3) Adult plants: 1 week

Before you leave, be sure to fill the reservoir of your Véritable® Garden maximun. Harvest your spices before leaving, so they will consume less water.

Where can I put my Garden ?

Your Garden is designed to be used indoors, in your kitchen, living room, or any other well-ventilated room, at a temperature between 19°C and 30°C. The temperature of your room and the humidity rate influence the growth of your plants. The hotter it is, the faster your plants will grow.

The Garden does not need sunshine to work, so there is no need to put it near a window. You can even place it in a room without a window. Avoid placing it in a veranda in summer, near a radiator, an air conditioning, a source of pollution (eg laundry room). We do not recommend its use in a bedroom: its bright lighting lit 16h per day may disturb you.

Place it on a flat, stable surface near a power point.

When and how can I clean my Garden ?

We advise you to clean your Garden every 4 to 6 months, when you renew your lingots. You can clean the reservoir and lid by hand with soapy water and a soft sponge. If your water is chalky, use warm white vinegar to descale.

Never immerse the reservoir, lighting poles or power adapter in water.

The Lingot baskets and the float can be placed in the dishwasher, taking care to remove the watering wicks first.

Is my Garden guaranteed ?

Your Véritable Garden is guaranteed 2 years.

The germination of your lingots is also guaranteed: if more than one third of your lingot has not grown after 20 days, please send us a photo.

For any request, please contact our customer service. 

Horticultural LED lighting Véritable®

I have an issue with my Garden, what can I do ?

If you can not find the answer to your problem in the Problems and Solutions section of the user manual, please contact our customer service

Why is the lighting blue and white ?

The horticultural lighting of the Véritable® Garden comes from 2 years of research & development. The combination of high-performance white and blue LEDs enables photosynthesis, develops the flavors of the plants, while accelerating the growth to provide you with a maximum harvest.

These LEDs are also associated with optical lenses that focus the light on the plants for even more efficiency and a neat design.

Does the Véritable Garden stay switched on all the time ?

Your Véritable® Garden turns on and off automatically every day, which makes it very energy efficient and easy to use. 

It is still plugged in, but the light turns on for 16h and then goes off for 8h.

How to adjust the lighting cycle ?

CLASSIC and SMART Garden :

The lights turn on every day at the time you've connected your Véritable Garden the first time.

Ex: if you connect at 7:00, it will turn on at 7:00 every morning and turn off at 23:00.

To change the time: Unplug the AC adapter for 10 seconds, and then plug it in at the desired time.

CONNECT Garden :

​With the mobile app, you can entirely configure the lighting cycle that's right for you. You are alerted if the lighting duration chosen is not optimal.

Why are there 2 adjustable lighting pole?

The Véritable® Garden has two independent, height-adjustable lighting poles, giving you the possibility to grow plants of different sizes and at different stages of growth.

Growth rate and lifespan depend on each species. Thanks to the two independently adjustable poles, you can place new lingots on one side of the vegetable garden while keeping adult plants on the other.

Does this artificial lighting not affect the taste and nutritional value of my plants?

No, it’s the opposite ! Your plants have an intense flavor because we have developed a LED lighting system that provides them with a specific light spectrum to develop their taste. This technology provides light output close to sunlight and allows for ideal plant growth in all seasons.

In addition, their nutritional value is optimal because they are untreated herbs that you consume freshly harvested.

What is the lifespan of the lighting?

The Véritable LED lighting system has a lifespan of 60,000 hours, 10 years in normal operation (at 16 hours of lighting per day). You do not need to replace it.

After 10 years of use, the lighting will not go out, but the light intensity will gradually decrease. However, if necessary, spare parts can be obtained from Veritable.


What is the composition of a Lingot®?

Lingots are patented 100% biodegradable and compostable refills.

They are guaranteed without GMOs or pesticides.

The lingots contain:

- a natural substrate adapted to hydroponics

- seeds already planted

- essential nutrients

The substrate is composed of coconut fiber and peat. These plant materials are renewable resources. The honeycombed texture of Lingots enables optimal rooting and oxygenation, which guarantees a fast and healthy growth of your plants.

The majority of the seeds we use are certified organic, some are untreated (to know, look at the description of each ingot).

The nutrients integrated in the substrate are constituted of mineral salts and trace elements essential for growth and assimilated directly by plants. They are dosed precisely so that the plant uses them entirely during its life cycle.

How long does it take for my plants to grow? How long do I have to wait before the first harvest?

Thanks to the Véritable® Garden technology, plants grow 2 to 3 times faster than in a garden. Some plants can be harvested from 3 weeks.

The speed of growth depends on the species and the temperature of your room.

For germination and growth time, refer to the Lingot packaging, or visit the Lingot page on our online shop.

What is the lifespan of a Véritable® Lingot once planted ?

Once planted, a Lingot enables you to harvest your herbs generously for 4 to 6 months. Indeed, after each harvest your plant grows back!

The duration of an Lngot depends on each species and how you harvest.

To know the life cycle of each Lingot refer to the packaging of the lingot, or visit the lingot page on our online shop.

After 4 to 6 months, depending on its condition, you can compost your plant, or transplant outdoors.

How long can I store my Lingots before use?

You can keep your Lingots® for up to 1 year from the date of purchase before using them.

Store them in a cool, dry place, in their original packaging. The ideal is to place them in an airtight box in the vegetable compartment of your refrigerator.

It is recommended to use your Lingots® in the year of purchase for maximum efficiency. Delayed germination rate may drop.

How much will I harvest?

Thanks to the performance of the Veritable Garden, you will harvest on average one bouquet of aromatics per week for 4 to 6 months.

The quantity you will harvest is therefore much higher than a traditional pot of herbs.

In addition, thanks to our specific lighting, the plants of your Véritable Garden have pronounced tastes, you do not need to use as much as usual to obtain the desired seasoning.

In a Véritable Lingot, you harvest up to 4 times more than with other home gardens, the cultivation surface of the lingot is 3 to 10 times bigger and its lifespan is longer.

Depending on the type of plant, the temperature of your home, the humidity rate and the way you harvest your plants, the amount harvested may vary.

How should I place my plants in my Véritable® Garden? Which are the plants to put side by side?

As they do not share the same soil, all your plants are compatible with each other. However, for optimal growth, follow these 5 tips by referring to the indication on the packaging of each Lingot®:

1/ Arrange side by side plants of similar species

2/ of similar size

3/ similar growth speed

4/ Prune the plants that shade the others so that each one accesses the light correctly.

5/ Adjust the height of the lighting and harvest your plants in the aim to respect a space of at least 4 cm between the plant and the LEDs

How to properly harvest and prune my plants?

Your herbs need to be pruned and harvested regularly to give you the best.

To properly harvest your plants and allow them to regrow each time, follow these 3 tips:

1/ Wait for the plant to make at least 10-15 cm before the first harvest.

2/ Harvest at the most 1/3 of the plant each time, not to weaken it.

3/ Collect the oldest leaves first (usually the biggest ones)

And do not forget to harvest just before consuming for optimal freshness!

I do not have bees at home: how is the pollination of mini-vegetables done?

Indoors, bees and other insects are not present to serve the pollination of your flowers as in nature. In addition, the draught in your home may not be enough to carry the pollen from the stamen to the pistil (in your plants Véritable®, these two parts are contained in the same flower).

It is therefore necessary to manually pollinate your flowers!

What are the nutrients made of and what are they used for? Can I use my own compost or seeds?

The nutrients integrated in the lingots are used to nourish the plant so that it grows. All plants need mineral elements, they are indispensable for their growth.

In our lingots we use mineral salts similar to those found in nature (nitrogen, phosphorus, potassium) directly assimilated by plants and compatible with our hydroponic system. In any case, these nutrients are transformed by the plant. Unlike pesticides, you do not find them in your plate!

For example, mineral nitrogen is transformed by the plant into amino acids, then proteins, essential for your diet and that of animals.

Why do I have to use Véritable® Lingots ? Can I use my own potting soil or seeds?

The Véritable® Garden has been designed as a global technology that makes growing plants as simple as possible. Lingots® are therefore an integral part of this autonomous and efficient system, and are specifically adapted to our passive hydroponic system.

Using something else than lingots in the Véritable® Garden is not viable for these simple reasons:

1/ Unlike the potting soil, the lingots' substrate is specifically developed to assure optimum oxygenation and root anchoring in a small space. It acts as a sponge compatible with our capillary irrigation system allowing an ideal humidity level at all times.

2/ The Lingot® already incorporates nutrients adapted to the needs of each plant, allowing regular harvests for a period of 4 to 6 months.

3/ The varieties of plants that we propose have been selected for their pronounced tastes, their productivity and their adult size adapted to the dimensions of the Véritable Garden.

With these Lingots, you can grow your plants in a simple and clean way. No need to have a green thumb to succeed!

The CONNECT Véritable® garden

On which operating systems is the application available?

The Veritable® app is available on iOs and Android. It has been developed to be used on smartphone. The iOS app is compatible with all iPhone models with iOS 9.0 minimum. The app has not been developed for iPad, however it is possible to find it by searching for apps for iPhone. The Android app is compatible with all Android models from Android 5.0. The Veritable® app is only compatible with the CONNECT Véritable® Garden.

In which languages is the application available?

The application is available in French and English.

I can’t find the app on Google Play or the Apple Store. How to do ?

In the search bar, type "Véritable" or "potager Véritable" to find the app.

Need I connect my Véritable® Garden via the app for it to work?

You can use your CONNECT Véritable® Garden with or without the app. The app enables you to enjoy many benefits. Consult the product sheet of CONNECT Véritable® Garden for more information.

The manual says that I have to connect within 15 minutes after turning on the garden. What does that mean ?

After plugging in your CONNECT Véritable® Garden, you have 15 minutes to connect it to your smartphone via Bluetooth. If you have exceeded this time of 15 minutes, simply unplug the garden and wait 20 seconds before reconnecting and try again to connect to your smartphone. Once the app recognizes your garden, you can connect to it at any time provided you are near the garden and have activated Bluetooth.

I can't connect to my CONNECT Véritable® Garden. What to do ?

If  it's your first connection to your CONNECT Véritable® Garden, please log in within 15 minutes of turning on the product. If the 15 minutes after power up have been exceeded, simply unplug your garden and wait 20 seconds before reconnecting. If you have already logged in to your Véritable® garden via the app, check that your vegetable garden is connected. Do not hesitate to unplug it and reconnect it.

Only one user can be simultaneously connected to the vegetable garden. If another user is logged in, he must log out so you can log in to your account.

If you use Android, make sure you have activated the GPS function of your smartphone to ensure the proper functioning of the app. Once you have activated the GPS function, unplug your CONNECT Véritable® Garden, wait 20 seconds, reconnect it and try to connect again. If the problem persists, contact our customer service.

Is there a signal to tell me that I am connected to the garden?

When you connect to your CONNECT Véritable® Garden, the app tells you that you are logged in and you are accessing the app. At the same time, the garden will flash 3 times to indicate that the connection between the garden and the phone is established.

Can I connect to several users on the CONNECT Véritable® Garden ?

Several phones can connect to a single CONNECT Véritable® Garden but one phone at a time. Information from the vegetable garden (Lingots® in the garden, lighting configuration, etc.) is saved in the app. Each person who connects to the garden gets back everything.

How far can I connect to my Véritable® Garden ?

The CONNECT Véritable® Garden works in Bluetooth. The connection between your Véritable® Garden and your smartphone is possible between 0 and 20 meters. It depends on the configuration of your apartment or house (wall thickness), the water level, the size of the plants, etc.

If I go on vacation, can I be alerted to the lack of water in my Véritable® Garden ?

The CONNECT Véritable® Garden works in Bluetooth, which means that you have to be close to the garden to be connected to it. If you are on holiday away from your Garden, the connection with the garden will not be possible and the water level alert will not be able to go up on the app.

My Véritable® Garden is flashing blue while it should be off. What is going on ?

This is the water level alarm. Whether you are in the lighting cycle or outside, your garden informs you when there is no more water.

If I unplug and reconnect my CONNECT Véritable® Garden, should I do something special?

Yes, you need to connect to the app. This action enables the garden to recover the lighting cycle you have set.

What is the difference between comfort mode and performance mode?

We have developed 2 lighting modes to give you more flexibility and comfort of use.

With comfort mode, the SAVORYLIGHTTM horticultural LED lighting is gentler at the beginning and end of the cycle. For example, if your lighting cycle is planned from 7 am to 11 pm, you get a warmer light in the early morning (from 7 to 9 am) and late evening (9 to 11 pm). This does not affect the growth of plants.

With performance mode, the SAVORYLIGHTTM horticultural LED lighting works normally with constant lighting intensity for optimal growth performance.

Whatever the mode chosen, the Véritable® Garden is very energy efficient. It consumes an average of 12W when turned on. This represents the year 58 kWh of electricity, or 8 to 9 euros of electricity per year.

Am I obliged to keep the default name VERITABLEXXXXXXX?

It is possible to rename your CONNECT Véritable® Garden by the name of your choice.

To rename it, go to the menu on the home screen, click on Settings then VERITABLEXXXXXXX and rename your garden. This name is unique to each user. Each user of the same garden can customize the name of the garden.

When the CONNECT Véritable® Garden has no water, it blinks only in blue and the white LEDs are off. Is this normal?

Yes, when there is no more water, on the CONNECT Véritable® garden, the water level warning is indicated by a blinking blue LED. The white LEDs are off unlike the CLASSIC and SMART gardens. Refill with water and all the LEDs will come on again.

If your garden continues to blink when there is water, contact us.

The app tells me that I need to replace my Lingot® even though it is still healthy. What should I do ?

The app is based on an algorithm that we have developed and which wants to be as accurate as possible for each species. It is possible that there is a slight gap between what is really happening in your garden and what the app indicates. Several factors can influence the period (temperature, humidity, geographical area). It's up to you to see if you need to replace your Lingot®: when your plant does not produce enough, it does not grow again after the harvest or if its taste is less tasty.


Can I refer my friends to receive a gift ?

Of course ! For any person referred, 2 lingots are offered to you and your godchild. 

In which countries do you ship ?

We ship to many countries. However, some countries have customs restrictions on the importation of seeds.

Here is the list of countries where we can deliver Véritable® Gardens and their Lingots®. :

Andorra, Austria, Belgium, Bulgaria, Canada, Chile, Cyprus, South Korea, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Spain, Italy , Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Norway, New Caledonia, Netherlands, Poland, Portugal, Czech Republic, Reunion Island, Romania, Singapore, Slovakia, Slovenia, Sweden, United Kingdom, United States, Switzerland, Taiwan